Refund policy

Return & Refund Policy

At Haverle customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be returned in its original packaging with all tags, accessories, and proof of purchase.
Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Gift cards
Digital products or downloadable items
Clearance or final sale items
Personal care or hygiene products that have been opened

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will arrange a replacement or refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.